Workflow automation is the use of software to move tasks, information, approvals, notifications, and data through a business process with less manual effort. A workflow may involve: A customer request An internal approval A vendor submission A document review A quote An order A support ticket A project task A compliance step A payment milestone A fulfillment process A reporting update Automation helps define what happens, who is responsible, what information is needed, what rules apply, and what happens next. Good workflow automation does not just make a task faster. It makes the process more reliable, visible, and scalable.