business goals. The ongoing support provided should enable you to confidently concentrate on your key performance goals for continuous, valuable customer engagement. An investment in innovating your customer engagement platform with the latest technology to operate it is no small task. You now want to make sure you extract maximum value from that investment so your business can meet its targets.When most organizations contract with us for Salesforce support and maintenance as a one-off project, they rely on ourintake meetings and defined SOW to make a schedule for provisioning on-going support. However, defined formal channels and processes do not lend themselves easily to be responsive while remaining to our best practices. The better course of action is when the need for a change arises and we quote based on assessed impact to roadmap timelines or use-case strategy. This informal method provides confidence that we value your time and have accounted for our value to you as a consideration.