In the Omnex system, the linkage between Design Failure Mode and Effects Analysis (DFMEA) and Voice of the Customer (VOC) plays a crucial role in ensuring that customer expectations are systematically translated into robust product designs. VOC captures detailed customer requirements, preferences, and complaints, serving as the foundation for quality planning and risk assessment.Omnex integrates VOC directly into the DFMEA process by aligning customer needs with functional requirements, design features, and potential failure modes. This structured connection helps teams identify critical-to-quality (CTQ) characteristics early, ensuring that the DFMEA addresses real-world concerns and expectations. The system uses traceability tools that map VOC data to DFMEA elements, such as functions, failure modes, and causes, creating a closed-loop feedback mechanism.This VOC-to-DFMEA linkage enhances risk prioritization and guides the development of preventive and detection controls based on what matters most to customers. As a result, design teams can focus their efforts on high-impact areas, improving customer satisfaction and product performance. In summary, Omnex’s integrated approach strengthens the DFMEA process by embedding customer insight throughout the design lifecycle, ensuring that customer voice is not just heard—but acted upon in a measurable, traceable way.